Category Archives: Information Accessibility

Metservice NZ web accessibility review

In a city where you can and frequently do have all four seasons in eight hours the weather web site is regular viewing for those of us who can’t drive and therefore walk to work (and most other places.) We need to make critical decisions like: head to toe raincoat with hood or windproof jacket and woolly hat and scarf,  shoes, sandals or weather proof boots, sunnies or not. And that’s just the outerwear.

Then there’s the issue if whether or not you need your merino vest and long johns.

I am not talking about mid winter either. A few days ago I sat next to a young woman on the bus who was wearing woolly gloves! I was envious of her comfort.

The Terrace, where I live and work in Wellington is a wind tunnel, and since it is almost always a southerly or northerly here the decision on wearing dangling or stud earrings may have health and safety consequences.

That’s why I was interested to try the beta version, now live, of the Metservice web site, where I am a regular visitor. The old site left a great deal to be desired in terms of accessibility. Sadly, although there are some improvements, so does the new.

I gave feedback as invited. I even phoned them. The person I spoke to had obviously never heard of web standards or accessibility, and admitted they were not included in the design brief.

Accessibility issues are not being addressed according to the feedback blog post, except they took down or renamed the page called About Accessibility which had information about different browsers but did not mention accessibility or have any content relevant to accessibility.

A few quick observations:

  • The new site is still quite busy and cluttered. You need good hand eye coordination to read the ten day forecast on the city page.
  • I suspect it won’t work well without broadband.
  • Some features seem to rely on mouse hovering only.
  • While the site enlarges reasonably I lose information on the right hand side of the page at a certain point. On further investigation I discovered that the information is the weather warnings!
  • There is no accessibility statement.
  • And the text is grey, which means I have to enlarge it more to make it readable. Grey text is pretty but unreadable, especially on the blog.
  • Colour Contrast on the maps is also not good.

Why is it that sites which provide important and most useful public information are sometimes the least willing to do it properly? If people are finding the site difficult to use I suggest they ring Metservice and ask them to read the information they want from the site to them, or email them and ask for a plain test version of the information they need. It might be the only way to get the message across.

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Web Standards again – part two

The revised web standards for government became mandatory on October 31st. They are based on the new Web Content Accessibility Guidelines (WCAG) 2.0. While I haven’t noticed a wild flurry of new sites being launched there are some intrepid souls out there attempting to make public sector web sites the best they can be. And since social media are on the standards agenda this is for them, and for anyone who thinks web standards are dead boring and serious.

Meanwhile there are still a few unconverted folks out there. One response we recently got at AccEase was “Our website steering group has decided to hold off on addressing compliance and accessibility during the development phase” There is really no other time you can do it so sadly that probably means never for that web site.

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Web standards again

I have been a long standing member of the web standards working group. This is a group of Government web people and me as the resident advocate for disabled web users through DPA. We have worked on developing and reviewing the New Zealand Government web standards. The group has not met for a while but we have been resurrected so to speak.

We will be working on thorny issues like the use of social networks, and, yes you have guessed the dreaded pdfs!

Tui billboard says HTML version will be available shortly. Yeah right.

Watch this space…

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Demand plain English

Here’s our chance to challenge gobbledygook. From 14th to the 18th September we can really focus on making our voices heard for plain English. On Friday the Plain English Awards will be announced.

Now and any time you should ask questions if a document, email or web site content is hard to understand. Ask for a plain English version.

For those who create information think of your reader rather than yourself or your colleagues

  • Think before you write. Who will read this?
  • Check before you send
  • Try reading aloud what you have written
  • Use short straightforward sentences
  • Use clear everyday vocabulary
  • Avoid the dreaded jargon and acronyms
  • Ask yourself –would my mother/grandmother understand this?

Join the plain English campaign

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