Category Archives: Web Accessibility

Information accessibility in the chilly south

Recently I visited Dunedin. I always enjoy a visit to Dunedin, even if it is the middle of winter, perishing cold and threatening to rain most of the time, but the welcome is always warm. Of course the day I left was perfect.I was there for work as part of Otage Uni’s Disability Awareness Week. It was full on. I gave a speech and took part in a debate, which sadly we lost, although only because our adjudicator had the casting vote. Oh well, there was a pleasant little bottle of wine for each of us and it was fun. The speech was reported in the local rag and the photo wasn’t too ghastly I am told, even if the story contained the odd inaccuracy.

But that wasn’t all. There was an assortment of meetings, including on career services for disabled students and several about accessible information and web accessibility. We also ran two workshops, introductions to web accessibility and to information accessibility.

Information accessibility is a really interesting area for us at AccEase. We have always concentrated on web accessibility but information accessibility is equally important and our workshops had a really enthusiastic reception. There will be more to come, and we will be taking a more integrated approach to information accessibility. And so to quote a cliche – “watch this space”.

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The eight top accessibility faults in government web sites

Over the years AccEase has assessed and surveyed hundreds of New Zealand Government web sites. We have found some common problems which create difficulties for users. Here are the top eight.

  1. Text alternatives for images are missing or useless. Alt text is not a caption, but rather conveys the same meaning as the image. If the image is purely decorative then use a null or empty “” alt so it will be invisible to a screen reader. Screen reader users must really get sick of hearing “image image image” ad nauseam. Good alt text can be useful for sighted users too.
  2. Essential public accountability and other important public documents on the site are in pdf only. These are a real problem, and not just for blind people. They are large files, and often don’t re-size well. Pdfs are designed to be printed and often do not work at all well on the screen. I could go on.
  3. Poor colour contrast means essential information might be unreadable for some users. This is often a problem with essential navigation.
  4. Poor enlargement means a very tiring experience for many people, including those in poor light or who left their specs at home.
  5. Failure to use access keys. Consistent use of access keys is important not only for blind users but for people who navigate the web without a mouse.
  6. Small navigation points. These can easily be missed by the user and are really annoying for people with poor hand-eye co-ordination.
  7. Accessibility statements focused on compliance rather than an understanding of an audience. That is quite insulting to the user. In other words, we don’t really care about how bad your experience is on our site, or if you can find what you are looking for. We just want to tick some boxes to get the SSC off our backs.
  8. Overly busy home pages. Now where on earth in all this clutter can I find?

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Captcha me!

Last week I was desperately trying to open an account with Google Groups so I could participate in a particular project. All went well until I reached the dreaded captcha. Of course I couldn’t work out the word, so I clicked on the little wheelchair icon to find the supposedly accessible version. But no it wasn’t! To keep out the bots it was as aurally munged as the visual word was. I tried a pair of younger ears to see if age was a barrier, but he couldn’t hear it either. But at least he could read it so I could get in.

I therefore deduce that Google Groups only want people who can see and hear really really well, or who don’t mind not having independent access to be a part of the action. Shame on you Google!

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Dyslexia and web accessibility

Last week was Dyslexia week. Shame I couldn’t get this post finished in time for it as there wasn’t much publicity. That is a pity because dyslexia affects a surprising number of people, and it is only now gaining recognition in New Zealand educational circles.

As a web accessibility issue dyslexia has a low profile, although the barriers are recognised and assistive technology is available. However many people in the web community still think that web accessibility is all about blindness and screen readers. Sure blind people face significant and continuing barriers to web site access. But other groups of disabled people do too, and often the barriers are quite different for them than for blind people.

But it is interesting to note that some of the accessibility issues for people with dyslexia are quite similar to those for people with low vision, including me. It seems that quite a lot of the things I hate about web sites are also not enjoyed by people who have dyslexia either.

Many of the problems they, and I, face with web sites revolve around the way information is presented on the screen. Funnily enough the dyslexia week site exhibits the same problems.

I will list just a few.

Unbroken text stretching right across your screen is a pain in the neck. As the eyes try to scan across, it is really difficult to follow on to the next line. If it goes off to the side and you have to scroll across, it makes it even worse! The point of vision gets lost in a morass of text. Text in a relatively narrow column is easier to read.

Right justified text is another pain where the words are spaced out so that both the left and the right sides of each column of text are straight lines. Unjustified text – like the text on this page – leaves a ragged edge down the right hand side.

For a dyslexic reader, justified text, with its uneven spaces between words, creates visual patterns of white space which are hard to ignore. They distract the reader, who loses the place.
Bright text on a white background is another problem for people with dyslexia, (less so for me if the text is strong and black.) Words can appear to move and blur. An off white background may help. Text on a patterned background is really unhelpful and difficult and distracting to read.

Dyslexic readers, like me, find moving images distracting and like the plain uncluttered nature of a type face like arial. We hate italics, and we love print of a decent size.

Like almost everyone else people with dyslexia like plain English – see the new Plain English Power web site.

It just shows that providing good web accessibility does not create barriers for others.

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