Author Archives: Robyn

Language disables us

I am really fed up with the media’s insistence on describing people with a variety of impairments as ‘special,” “special people,” “special children.” Yuk yuk yuk! In my cynical view “special” is simply a euphemism for “second class.” We are no more “special” than any other human being. We may have particular needs because of our impairments, but others have them for other reasons also, because they are refugees, battered women, orphaned children etc. They are not generally referred to as “special” in the same patronising way disabled people are.

This morning an otherwise interesting item on Morning Report was marred by the constant gratuitous use of that word, and not by the person being interviewed either.

We have to challenge it each time it is used. It places disabled people very firmly in a ghetto. No organisation associated with disabled people should get away with using this term. Either tell it like it is or simply use everyday language. There is nothing wrong with using the term “disabled people” if it is relevant – we are disabled by society – or even, if we must, people with disabilities, or just plain ordinary people.

If we have human rights, and we most surely do, then we must expect journalists and others to use the language of rights, and give every human being the respect and dignity they deserve by using dignified, respectful and neutral language.

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Ten tips for accessible meetings

Over the years I have attended meetings which could have had more successful outcomes if the organisers had taken just a bit more time in planning and preparation.

When organisations have to think carefully about money every little helps. Here are some tips for getting a bigger bang for your meeting buck by investing in a small extra amount of time and planning.

  1. Think about who will be coming and how to make sure you get the audience and the attendance you want. Is the meeting limited to people with one impairment type or will there be several?
  2. What sort of venue will you need? Basic physical access might not be the only consideration, e.g. good acoustics for people with hearing impairments might be needed.
  3. What time of day or evening will you hold the meeting? This might depend on how far people need to travel and how they get there. In winter people with arthritis might not find an early start easy. Those who need a high level of personal assistance may not favour an early start.
  4. If you are providing food make sure you think about catering options for people who need particular food, and I don’t just mean vegetarians.
  5. Have you allowed enough lead time to book a sign interpreter? They are scarce in some areas.
  6. When sending invitations by email in particular make them accessible, if you must send a pdf make sure the same information is included in the body of the email.
  7. In the interests of good community relations when your invitation asks about people’s disability related needs don’t ask for ‘special’ needs. You could ask for ‘disability,’ ‘diet,’ ‘information,’ or ‘particular’ needs.
  8. What kind of meeting process will you use? Will it exclude anyone? Presenters may need to be briefed on their audience and a variety of presentation styles and methods are useful.
  9. Are the breaks adequate for people who might need assistance with toileting or eating?
  10. Handouts and other material will need some thought. They could be emailed in advance for blind attendees or for people who need support to participate. Agendas might need to be in large print for some. Meeting outcomes may need to be provided in a variety of formats.

I intend to write more on this subject, here and on the AccEase web site so watch this space.

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Filed under Disability Issues, Information Accessibility

Peering at the post

We are one of the one point something million households who have received New Zealand Post’s daunting six page survey asking a lot of impertinent questions about who we are and what we earn, like to do, eat, buy, drive etc. They snuck it past the ‘no circulars’ sign on our letter box by cunningly disguising it as a regular letter.

Needless to say we’ll be choosing not to fill it in. The reason is not so much their open admission that they want us to allow them to pass on all our personal information to a whole bunch of unknown marketers who will then bombard us with Internet spam and the postal equivalent, probably despite our ‘no circulars sign’ and the anti spam law. No it’s not so much the effrontery of the exercise; it is simply the utterly awful appearance of it.

As a partially sighted person it might be assumed that I wouldn’t fill it in anyway. But one would have to be highly motivated as well as having 2020 vision and a very good light to be enticed by a few tawdry prizes and the one in one point something million ‘chance to win.’ The usual interminable and no doubt, (since I can’t read them) tedious terms and conditions alone are minuscule, about 4 point text. The six pages of invasion of privacy have extremely poor contrast, pale grey text on pale blue and tiny form fields and text. Why would anyone bother?

Anyone who is really keen could fill it in online, the online survey is better in appearance but without testing it I couldn’t vouch for its accessibility.

Poor old New Zealand Post, already shedding jobs because of the demise of snail mail is desperately clutching at straws and buying into a recessionary dream world where everyone is young with perfect vision and a trusting faith in ‘a chance to win.’ They have never heard of the ageing population and that most ‘normally’ sighted people over 40 need their reading specs for more readable material than the survey.

So NZ Post we won’t be filling in your survey because we, like many others I suspect, simply can’t read it, and have more interesting things to do online. But I will add the form to my collection of abject examples of terrible communication I use in workshops.

On a brighter note I read in the Dompost that ‘plain English’ sale and purchase forms for home buyers and sellers will be available soon. The Real Estate Institute is trying to get rid of complexity and ambiguity. I hope they really are plain English and really work.

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Human rights and disability newsletter

The Human rights commission has just released its latest disability and human rights newsletter, Manahau: Resilience and Celebration.

This edition contains the announcement that the site has NZ Sign content. A cause for celebration!

There is also a review of Nobody’s Perfect, a sadly rather inaccessible film from the Human Rights Film Festival, a profile on New Zealand disability leader and world president of Rehabilitation International Anne Hawker, Talking about Work, more Deaf stories and a n accessible transport survey How bumpy is your Journey. Hopefully lots of people will respond to that.

The newsletter is interactive so you can post feedback to any newsletter item online.

You can subscribe and visit archives.

I would be interested to hear any feedback about the accessibility of Manahau.

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